Hey – we have nothing at all against interviews and persona workshops. They absolutely have their strengths. But they also have considerable weaknesses: When you interview people, you already ask them the questions and possibly even put words in their mouths. You’re already giving them your view of things. And you don’t necessarily get honest answers. The same goes for persona workshops or customer focus groups – these are rather artificial situations that are strongly influenced by how you ask the questions and define the problems. Our solutions, on the other hand, don’t ask questions and hypothesize to anyone at all – they observe how your target groups naturally behave and express themselves in their own words, and from that they show what moves them and in what context. With our solutions you get a real outside view, undistorted and 100% authentic. Which, by the way, is a great starting point for developing personas based on the results of the identified 70 themes and contexts, or for conducting in-depth interviews to find out why a certain camp in the market sees things the way they do.
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